CCNA3 ENSA Module 12 - Network Troubleshooting

Date Subject Lesson Plan
04/15/25 CCNA3v7

Start Module 12 - Network Troubleshooting
Video: Keith Barker: Network troubleshooting (6:21)

Read: 12.0.1 Why should I take this module?

Read: 12.0.2 What will I learn in this module?

Read: 12.1.1 Documentation Overview
Video: CBTNugg CCNP Route:: Network Design and Documentation (21:57)

Read: 12.1.2 Network Topology Diagrams

Read: 12.1.3 Network Device Documentation

Read: 12.1.4 Establish a Network Baseline
Video: Tech Field Day: Baselining Your Network (24:24)

Read: 12.1.5 Step 1 - Determine What Types of Data to Collect

Read: 12.1.6 Step 2 - Identify Devices and Ports of Interest

Read: 12.1.7 Step 3 - Determine the Baseline Duration

Read: 12.1.8 Data Measurement

Activity: 12.1.9 Check Your Understanding - Network Documentation

Module 12 Sections 2 - Troubleshooting Process
Video: Professor Messer: Troubleshooting Networks (11:44)

Read: 12.2.1 General Troubleshooting Procedures

Read: 12.2.2 Seven-Step Troubleshooting Process

Read: 12.2.3 Question End Users

Read: 12.2.4 Gather Information

Read: 12.2.5 Troubleshooting with Layered Models

Read: 12.2.6 Structured Troubleshooting Methods
Video: Professor Messer: Network troubleshooting Methodology (8:04)

Read: 12.2.7 Guidelines for Selecting a Troubleshooting Method

Activity: 12.2.8 Check Your Understanding - Troubleshooting Process

  Network+ Domain 1, Lesson 2
04/16/25 CCNA3v7

Start Module 12, Section 3 - Troubleshooting Tools

Read: 12.3.1 Software Troubleshooting Tools

Read: 12.3.2 Protocol Analyzers
Video: Professor Messer: Using Protocol Analyzers (4:31)

Read: 12.3.3 Hardware Troubleshooting Tools

Read: 12.3.4 Syslog Server as a Troubleshooting Tool
Video: CertBros: Syslog Explained (11:21)

Activity: 12.3.5 Check Your Understanding - Troubleshooting Tools

Module 12, Section 4 - Symptoms and Causes of Network Problems

Read: 12.4.1 Physical Layer Troubleshooting
Video: TechKnowSurge: Common Layer 1 Problems (10:39)

Read: 12.4.2 Data Link Layer Troubleshooting

Read: 12.4.3 Network Layer Troubleshooting

Read: 12.4.4 Transport Layer Troubleshooting - ACLs

Read: 12.4.5 Transport Layer Troubleshooting - NAT for IPv4

Read: 12.4.6 Application Layer Troubleshooting

PT: 12.5.13 Packet Tracer - Troubleshoot Enterprise Networks

Activity: 12.4.7 Check Your Understanding - Symptoms and Causes of Network Problems

04/21/25 CCNA3v7

Start Module 12, Section 5 - Troubleshooting Ip Connectivity

Read: 12.5.1 Components of Troubleshooting End-to-End Connectivity

Read: 12.5.2 End-to-End Connectivity Problem Initiates Troubleshooting

Read: 12.5.3 Step 1 - Verify the Physical Layer

Read: 12.5.4 Step 2 - Check for Duplex Mismatches

Read: 12.5.5 Step 3 - Verify Addressing on the Local Network

Read: 12.5.6 Troubleshoot VLAN Assignment Example

Read: 12.5.7 Step 4 - Verify Default Gateway

Read: 12.5.8 Troubleshoot IPv6 Default Gateway Example

Read: 12.5.9 Step 5 - Verify Correct Path

Read: 12.5.10 Step 6 - Verify the Transport Layer

Read: 12.5.11 Step 7 - Verify ACLs

Read: 12.5.12 Step 8 - Verify DNS

Start Module 12, Section 6 - Module Practice and Quiz

PT: 12.6.1 Troubleshooting Challenge - Document the Network

  Network+ Network+ Domain 1, Lesson 3
04/22/25 CCNA3v7

PT: 12.6.2 Troubleshooting Challenge - Use Documentation to Solve Issues

Read: 12.6.3 What did I learn in this module?

Activity: 12.6.4 Module Quiz - Network Troubleshooting

Test: Modules 9-12 (60 minutes)